The leader should organize the message so it is clear and compelling. He appeals to both the heart and head. He tells stories that involve the audience --and reveal his humanity, which is essential for establishing trust. The stories paint word pictures, with characters, settings and action. The leader makes deliberate use of wording, voice, posture, movement and timing. And his most powerful communications tools are his eyes. Steady, warm eye contact conveys credibility. Failure to make eye contact can signal unease, defensiveness or perhaps lack of candor. When talking with one person, the leader looks at the other's eyes, then moves away to avoid causing discomfort. With a large group, he makes everyone feel included by making eye contact with one person in the audience for as long as it takes to express a thought, and then moves his eyes to someone else in a different part of the room. When a leader is able to zero in with eye contact toward one audience member, surrounding audience members benefit too; studies have shown that all the audience members in the area around the person being addressed feel they’re being spoken to directly. Using the eyes this way also alleviates whatever anxiety the presenter may be feeling because speaking one-to-one to an individual comes naturally. In contrast, nervous speakers scan the audience, never finding one focal point, which increases their anxiety because the brain has too much information to process. Using the eyes appropriately is the single most important factor for communicating effectively, it has been shown in an academic study conducted by faculty at the University of Akron's School of Communication. The study evaluated the relative importance of 10 different presentation skills factors in presentations made by participants in Communispond's presentations training course. | ||
Tuesday, 2 December 2014
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